Change management is a process of planning, implementing, and monitoring changes in an organization. It involves identifying the need for change, assessing the risks and benefits of the change, developing a change plan, implementing the change plan, and monitoring the change. To measure the impact of change management on employee morale and engagement levels, organizations can use various techniques such as monitoring of change management activities, training tests and effectiveness measures, participation and training attendance figures, communication deliveries, communication effectiveness, performance improvements, progress, and compliance with the plan. The Prosci Change Scorecard is also a great tool for measuring the success of change management.
Organizing Meetings with EmployeesOrganizations must organize meetings with employees at all levels of the organization to measure the impact of change management on employee morale and engagement levels.
This is because one of the main factors causing a lack of commitment is a strong sense of organizational hierarchy, which can ostracize lower or lower level team members. During these meetings, employees can provide feedback on how they feel about the changes being implemented. This feedback can then be used to measure the success of the change management process.Setting GoalsOrganizations can also set goals to measure the impact of their change management processes on employee morale and engagement levels. For example, if “transparency is an important part of your culture”, you could set a goal of making 90% of company documents and processes transparent by the end of the year.
This will help to ensure that everyone is aware of the changes being implemented and that they are being implemented correctly.
Evaluating Employee JourneysChange management teams must also evaluate the employee journey before, during, and after the implementation of organizational change. This will help to identify any areas where employees may be struggling with the changes or where more support may be needed. Additionally, both teams must define external metrics to measure the success of their change management processes.Flattening Organizational StructureOrganizations should flatten their structure to foster trust and companionship among employees. This helps to ensure that everyone feels included in the process and that their opinions are valued.
Additionally, it helps to create an environment where employees feel comfortable expressing their ideas and concerns.